Warranty

Product	Warranty timeframe
Phone cases (tough and Elite)	1 year
Phone cases (Snap)	6 months
Ringholders	6 months
Earbuds cases	1 year
Ipad cases	1 year
Macbook cases	6 months
Laptop sleeves	6 months
Watch bands	1 year
Drinkware	1 year
Notebooks	6 months
Eyewear	1 year
Screen protectors	30 days return policy
Charging	1 year
Accessories	30 days return policy

 

Warranty terms

• Our warranty only applies to an original, purchased item. Any product which has already been issued as a warranty replacement is not subject to the same policy and will not be replaced again. 
• It is not possible to claim a warranty replacement for any product which has previously been refunded for any reason. 
• The quality of any items should be checked when they arrive – contact us immediately if you have any concerns.
• When contacting us about any warranty claims, you will need to attach at least one high-resolution photo/video clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item, with a new product of the same model and style. 
• If an exact replacement is unavailable when a claim is approved, an alternative product or solution may be offered at BURGA’s discretion. This won’t include refunds. 
•  If your product was gifted to you, please note that we will need to match your claim to the original order in our system, using either the order number or the buyer’s details. 
• Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Experience team as a goodwill exception) are not covered by this warranty.

Warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

• Installation or application failures
• Drops and falls
• Intentional modifications or third-party repairs
• Items not sold by us or our authorised resellers
• Outer circumstances such as e.g., loss, heat, fire, water or other fluids
• Damage caused by poor storage, animals, varying environments
• Esthetical changes that occur due to normal wear and tear and aging such as e.g. scratches, alteration of the color

Care instruction

Cases and other tech accessories:

• The easy way to remove a phone case is to first lift one side or one corner up from the bottom of the case, then gently remove the case. By removing the case in this way, you will prolong the life of your case.
• When using Alcohol-Based Hand Sanitiser, simply ensure your hands are fully dry when touching your product after any application of hand sanitiser.

Laptop Sleeves, Ipad cases, Notebooks:

• Try to avoid moisture, grease and hand lotion. Keep it nice and clean by wiping it with a damp cloth. Let it dry naturally.
• When using Alcohol-Based Hand Sanitiser, simply ensure your hands are fully dry when touching your product after any application of hand sanitiser.
• Try to avoid scratching, like sharp nails or rough objects during use. 
• Do not put your laptop sleeve in direct sunlight and avoid high temperatures.

Straps and Chains:

• Try to avoid moisture, grease and hand lotion. Keep it nice and clean by wiping it with a damp cloth. Let it dry naturally.
• When using Alcohol-Based Hand Sanitiser, simply ensure your hands are fully dry when touching your product after any application of hand sanitiser.
• Try to avoid scratching, like sharp nails or rough objects during use.

Bracelet care instructions:

• After wearing, clean your bracelet with a soft cloth.
• Put cosmetics first, and then wear a bracelet so that it will not get affected by chemicals.
• Store your beaded bracelet separately in a jewellery box or pouch.
• Bracelets is easy to clean, you can use mild dishwashing liquid (two or three drops in warm water will do) and wipe it down with a soft cloth.

Drinkware care instructions:

• Keeping Drinks Colder, Longer:

There’s nothing like a cold drink to refresh you, and there’s one simple trick that can keep your cold drink even colder longer: store your tumbler in the fridge.

The typical refrigerator is kept at 36 degrees Fahrenheit (1.5 degrees Celsius), and the typical home is kept at 72 degrees Fahrenheit (22 degrees Celsius). This means that if your tumbler is stored in a cupboard and then filled with a cold drink from your fridge, you’re already starting to warm up your drink when you pour it into a room-temperature tumbler. Instead, store your tumbler in the fridge and you can keep your drinks cold for up to two additional hours!

• Keeping Drinks Hotter, Longer:

A hot drink on a cold day goes a long way, but if you want the heat to last in your drink even longer, here’s a tip that will help: fill your tumbler with boiling water and let it stand for 30 seconds, then empty your tumbler and fill it with your drink. By pre-heating your tumbler, you could keep your drink hot for up to another hour!

• Scrub with dish soap/detergent.It's best to use mild dish soap and wash the tumbler pieces in the sink. Make sure to thoroughly rinse!
• Allow your tumbler to dry completely.When you’re done rinsing, let your tumbler and the lid dry completely. Bacteria will be more prone to grow in a damp tumbler.